As technology consultants to law firms, we often participate in conversations between IT management and firm management. Not surprisingly, IT costs are often on the agenda. Over many years, we have learned that the most successful conversations—the ones in which common understanding is reached and useful decisions are made—are built upon a handful of simple ideas.
Think about goals. Effective information technology is: focused on strategically important activities to which computing adds high value; and, of high technical quality and cost-effective. If the discussion about Project X doesn’t look to those goals, start again.
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Clients complain about the multiplicity of law firm extranets, all different but not better, and the nuisance of maintaining passwords for each one. Can a group of firms collaborate to steer development of a tool useful to all, to build the “extranet as FedEx”— a common facility that many firms and their clients can use, in the interests of both economy and convenience? Is it true that firms compete on the quality of content, not the shape of envelopes?
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